Best Western Plus Lubbock Windsor Inn - Lubbock, Texas

JE NP

GROSS...dirty sock in "clean" bed from previous guest
Arrived late & tired. Check in was fast. Pulled covers to get into bed and dirty sock was under cover. Quickly went to lobby & hotel staff on duty walked to room to see it. given another room. But, why was there a dirty sock under covers?
Either covers on bed were dirty & not switched out between guests, hence dirty sock? Or was sock washed along with covers & that's how it ended up in what should be a clean bed?
It was gross & should not have happened.

Danelle Dalee

Outdated hotel. No shampoo. Guy at night wouldn't get me a toothbrush, told me to ask morning shift at 8(I leave at 630).

Bad experience. Won't be staying again.

Also there's no fridge or coffee pot. Which to me are basics for a motel that has mostly workers.

Julie M

The room was very comfortable, clean and quiet. Mattress comfort is subjective, but this one didn't make our backs hurt. The shower had great water pressure and the towels were clean and fluffy. The free breakfast buffet was awesome! There was a wide variety of hot and cold foods available, including many healthy options. Also a good variety of drinks available, from coffee and tea to several juice and milk options. The attendant kept everything well-stocked and clean. One of the better breakfast buffets we've seen! We didn't use the pool or hot tub, but they looked very nice and clean.

Tiffany Walker

I called to make sure the pool was indoor and heated. They told me it was. We came to the hotel just to swim. The pool is so cold you can't swim. I had 2 rooms and 100 each!! I called Best Western and we are rewards members and they said they couldn't do anything!!

Christopher Granville

Look, you get what you pay for. It's a 2-star hotel, it's motel quality. Towels, TV, a crappy a/c that keeps the room more humid than outside. Breakfast is microwaved nonsense, but the waffles are of course quality. Pool is meh. Free yogurt though, so that's cool. Overall it's exactly what $45 per night gets you.

One note: the snacks and sodas at the counter are through a separate vendor so you CAN NOT put anything on the room. Weird, but whatever.

Melissa Manifold

Our room at this hotel was filthy. The floor hadn't been cleaned in what seemed like several different guests- there was lots of hair and dried food on the floor. The sheets were clean, I think, but they had black stains on them. The towels seemed to be clean as well. The area was not nice- we were approached upon arrival by a man trying to persuade us to drive him to a laundromat. We will not stay here again.

Austin Baze

I would not recommend this hotel. The registration process was inefficient and frustrating. They sent an email requesting pre-registration information, such as a picture of your license, car make, model, and tag, but when we got there, they asked again for the same information.
The room's Air conditioner did not work well. It constantly cuts on and off, making it hard to sleep due to the noise and warm temperature. The shower head did not work well. The bathroom floor tiles were loose. The beds were uncomfortable. A light was outside the window, but the blinds were not good enough to block the light. The breakfast was lacking and disappointing. It was not at all a pleasant experience.

Steven Rodriguez

Convenient location, clean rooms, great service, but the only downside is the parking spaces. They are really tight, being in Texas parking lot was full of full sized pickups mine included. Spaces need to be full size pick up friendly. Overall a great experience!