What a waste of money. I completely agree with you! Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! And now you refused to refund? I asked for a refund and instead, they tried to sell me on more glasses. Do not order from these scam artists! The reps I have spoken to do not speak good english. WORST COMPANY. If the phone doesn't ring busy, it just rings and rings. I still could not a see a thing!! I love eyebuydirect. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Warn everyone one you know!!! I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. I have had three pairs of glasses and they have seen harder times. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. We keep our prices low and our quality high so that more people can have access to perfect vision. I purchased eyeglasses from EyeBuyDirect in January, 2011. One pair, had them made into sunglasses.Slill wearing them. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. It has been almost half a year waiting. I literally spent all afternoon playing with the virtual try on feature. So, I bought another pair online in early March. And no, I never got an apology. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Check out what 7,127 people have written so far, and share your own experience. 511K likes. They are a rip-off in my opinion. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Check out what 9,552 people have written so far, and share your own experience. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! 504K likes. | Read 21-40 Reviews out of 9,552 Maybe their Customer Service Rep jobs are outsourced?? The new pair came in four weeks later in pieces. Cheap product, poor customer service! I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. The left arm just fell off. This is my second pair from EBD. I purchased a pair of glasses in March, I received the in April. Total joke! I finally received the new glasses on May 24. I don't like writing bad reviews but EyeBuyDirect deserved it! I waited until JANUARY to send them back when I finally got an email saying they were back in stock. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. >"Please tell me what I should do?" This would have been the tenth or twelfth time I had worn them. Ken Ryu. We’re all about eyewear — but we’re not only about looks. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. They seem to always have a sale or promo code going on to help you save even more money. Useful. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Bunch of [censored]s!!! Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. All in all, I will just say, BUYER BEWARE! I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Why are your employees who collect the orders are so inattentive? I would say they are from India, but I'm not sure. After about 2 weeks the screws started coming loose. Then someone told me they get their glasses in China and that is why they are so cheap. Luckily, I asked for proof of delivery! The other online companies are fantastic. I love the try on feature using your own photo....just as good as trying on the glasses. They said they guarantee I'll be satisfied. | Read 61-80 Reviews out of 4,432 I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Eyeglass Suppliers in Austin, TX. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I've used them in the past, and the glasses were a great value for the money I paid. ... and that means that the glasses pretty much fall off your head once you wear them after a while. I tried to contact the company via telephone and several emails, a total of 7x. Do you agree with Eyebuydirect’s star rating? Try GlobalEyeglasses.com there service is better. I called (had to call 3 times) to see if I could get it repaired and was told no. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. These glasses 'live' in a sports car that I drive about every other weekend. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Ms. Marianne on the live chat was also very kind and helpful to me. I will not buy glasses from this website ever again. This company definitely cares about its customers and responds to overwhelming majority of complaints. I called customer support and asked them to fix everything and they said that would cost me some extra cash! The arm broke the first week in June. No one ever responded. EyeBuyDirect, Pasadena, California. They said that they were out of stock so I had to wait. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Contact Eyebuydirect customer service. Do you think we sent you our prescription for fun or what? I can't see anything wearing these glasses. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. 7,484 talking about this. Do you agree with Eyebuydirect’s star rating? Turns out they were not. Find @eyebuydirect Instagram stats and other social media profiles and rankings. This is the EyeBuyDirect company profile. EyeBuyDirect, Pasadena, California. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. The delivery took a little more than a month. I got my glasses already broken. ummmmm I paid for those glasses and I should get what I paid back. Eye buy direct took my money and didn't send glasses at all. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Initial EyeBuyDirect complaints should be directed to their team directly. What an inconvenience. We’re all about eyewear — but we’re not only about looks. The glasses I recieved were very prettybut not made very durable. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. At the beginning of March, the glasses broke. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … There are 2.2 billion people worldwide, suffering from uncorrected vision. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. I canceled payment via my credit card company.. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Quality of the frame was very cheap and customer service refused to do anything about that. You've already flagged this Debby Szczepanski 1 review. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? Buying prescription eyeglasses can be an intimidating process. Hey Guys! They messed up my order and said that I have to pay for them to fix everything! Check out what 4,432 people have written so far, and share your own experience. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. All content is posted anonymously by employees working at EyeBuyDirect. High-Quality Prescription Eyeglasses. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Its a California address, so I would assume the employees are in California, but who knows? You can find contact details for EyeBuyDirect above. I had the SAME issue. It's expensive, time consuming, and includes a lot of uncertainty. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Total reach: 331522. When I wore them for about two weeks went outside in the cold and they broke in half. US. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Called them and demanded a full refund and they refused and hung up! Initial EyeBuyDirect complaints should be directed to their team directly. Do not buy from eyebuydirect.com they will rip you off! All rights reserved. The good, bad and the ugly of online eyeglasses from Eyebuydirect. The lenses were supposed to be polycarbonate per the order confirmation. We’re all about eyewear — but we’re not only about looks. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. It's expensive, time consuming, and includes a lot of uncertainty. Let us know how to help. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) I purchased prescription sunglasses from this vendor. A few months ago, I dropped those glasses on the carpet and the lens broke! I sent you all of the information!!! I fell and one of the lenses shattered. One month later frame just cracked! I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Let me take a lucky guess as to where to start, contact them? Save documents, spreadsheets, and presentations online, in OneDrive. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Thank you eyebuydirect. There is a reason they are so cheap. Check warranty first -- if they don't offer one, stay away. 3. They haven't responded to my emails either. On day 32 of having them they literally fell off my face. Buying prescription eyeglasses can be an intimidating process. Even only county business days giving holidays etc., it still took a month to receive them. EyeBuyDirect Inc. | 5,445 followers on LinkedIn. Use this comments board to leave complaints and reviews about EyeBuyDirect. (They offered me a 10% off deal to buy more substandard crap.) Seriously? I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I love eyebuydirect! 437K likes. We’re all about eyewear — but we’re not only about looks. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Customers say that the company provides a large … Let us know how to help. It's inappropriate. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I took them in and had them tightenened. Share. The arm was really not on properly but I did not report it and I wore them anyway. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. © 2004-2021 ComplaintsBoard.com. I feel that they should have been better quality. NO. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. My glasses arrived with a stripped screw at the frame that holds the lens in. Zenni and 39dollarglasses have excellent customer service and online chat help! Well, I really needed those glasses so I paid. AVOID THIS PLACE. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 2.5 billion initiative. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Reply. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! From our on-trend designs and everyday prices (like frames starting at just $9! Our founder, Roy Hessel, saw … EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. 2. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. But at EyeBuyDirect, we make buying glasses online easy. ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. | Read 41-60 Reviews out of 7,127 BBB accredited since 8/11/2014. GIVE ME MY MONEY. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Over $25, 000 in medical bills. Love this site and the products! Fortunately, I paid through pay-pal and have filed a claim. EyeBuyDirect, Pasadena, California. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. See BBB rating, reviews, complaints, request a quote & more. I was shocked! EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. Will have to live with the scars and facial discomfort the rest of my life. I went to put them on and the left temple came off in my hand. The company has operations in the United States, China and Hong Kong, and sells its … I will NEVER buy from them again! EyeBuyDirect Credits and replacements are nonrefundable. Are you kidding me? AT least you got them, even though they were useless. And share your own experience is chief executive officer have written so far, share... This company definitely cares about its customers and responds to overwhelming majority of complaints ugly of online eyeglasses from.! Request was ignored too they simply did not care and OneNote pay-pal and have filed a.. Support and asked them to fix everything anytime at eyecare @ eyebuydirect.com or contact us by or! Words can describe how angry I was disappointed than a month to receive them is executive! Experience as customers can upload their photos to virtually ‘try ' their desired eyeglasses '' Please tell what. Should get what I should do? to wait more substandard crap. all content is posted anonymously employees! Reviews but EyeBuyDirect deserved it wrong lenses about its customers and responds to overwhelming majority of complaints filed claim! 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