I chose this hotel over the Hyatt one block away (my colleagues stayed there) because I have status with Bonvoy and because of the reviews. The reviews here are spot on. This hotel would get five stars every time except for a few small things that are slightly annoying for a hotel - but it is clean, in a great neighborhood, loved the gym and I would stay here again and recommend it. |PROS: Location is amazing - walkable neighborhood that is safe, close to dining/bars/grocery. Room is a good size, hotel is clean, breakfast looked solid, and the gym is small but has good cardio and some weights. Also, when I took a quick shower the first day, I had terrible water pressure and was not going to be able to wash my hair for meetings the next day. Bathroom had a tired old shower head with hard water caked on it - I was not optimistic and asked for a new room or someone to look at it. Returned from dinner, on a Sunday, and I had a new shower head and solid water pressure. |CONS: Arrived at 1:45pm to check in, and told room was ready and available, but was also told I had to pay an early check-in fee. With status and booked directly with Bonvoy, seemed petty to charge that - but probably the landscape for all hotels moving forward, sadly. I also agree with the assessments of the staff - all professional and capable (shower head!) but they are lacking any warmth, greeting, hospitality training, etc. Also noted previously, they seemed to be stretched thinly - one person at the front desk is stuck helping someone with an issue, and no one else there to assist with a simple question. |Final note - no bar or restaurant here, so there is no lobby vibe, but I guess the norm with a Residence Inn. Lots of options to eat/drink within 1-2 blocks so not really needed. I think this is a good spot particularly for the rate and again, would stay here again. However, I look forward to the standard reply from the hotel management to this review as it has others, which further supports the aforementioned comment about the lack of warmth or hospitality...:)))