Noa Clinic - Wrocław

Stevie E.

Extremely disappointing experience with Europe Clinic & NOA Clinic, Poland

My husband recently went to Poland for gynecomastia surgery, and I can honestly say the whole experience was diabolical from start to finish.

Pre-booking & communication:
The process before we even arrived was stressful. Their responses were slow and poor — I had to constantly chase and follow up on emails. Communication was vague and unhelpful, and there was no clear plan or instructions given.

Transport & arrangements:
We were supposed to be picked up on arrival, but no one was there. When transport eventually came, they were waiting for other patients, so we made our own way to the hotel (which, by the way, wasn’t even included in the package). Once in Poland, I had to chase again to ask about the consultation and next steps, as we were given no clear information.

Consultation & surgery day:
We were collected early in the morning, only to be driven literally two minutes away and then charged for transport. We were taken to what looked like an office building and left sitting in a waiting room for hours with no communication. The consultant saw my husband briefly, said very little, and we were sent back to wait again. Around 2pm, a receptionist suddenly told us to say goodbye because my husband was going into surgery — with no preparation, no explanation, and no chance for us to understand what was happening. I was then asked to leave, left alone to figure out transport back to the hotel.

My husband went through surgery without proper reassurance or information. When he came round, he was left alone, thirsty, in pain, and with a dying phone. I had to bring him water, food, and a charger myself. The room he was kept in was extremely poor — hard beds, no toilet, shabby surroundings. He had no pain relief until we asked, and the nurse was cold, dismissive, and uncommunicative.

Aftercare:
The very next morning, he was given a ham salad sandwich and discharged with a vague piece of paper and minimal medication. We were told to return for dressing changes, which were done roughly and without clear instruction. On the final day, they simply handed us a couple of spare dressings to take home — no proper aftercare, no detailed advice, no support.

Complications:
Since returning home, my husband has developed an infection, necrotic skin tissue, and is at risk of breast disfigurement. I contacted the clinic for help, but their responses have been appalling — slow, dismissive, and offering nothing more than a “free consultation” if we fly back to Poland (at our own cost).

Overall experience:
I have had surgery myself in Turkey, and the experience there was 5-star from start to finish. This, however, has been a nightmare. Poor communication, lack of care, unprofessional handling, and unsafe aftercare.

I am deeply disappointed, extremely worried for my husband’s recovery, and feel let down at every stage. This is not a clinic I would ever recommend — in fact, I would strongly advise against it.

Kamila N.

Rejestracja - przemili i profesjonalni ludzie …
Pielęgniarki przy zmianie opatrunków przekochane wszystko wyjaśnia pomogą doradzą itp …
Lekarz profesjonalista.
Najgorzej niestety wspominam Panią anestezjolog blondynka w krótkich włosach ( tak wiem nieczułość wredność i udawanie Boga są wpisane w ich zawód ) ale myślałam że tylko w NFZ bo po prywatnej klinice spodziewałam się chociaż ciut lepszego potraktowania zostawiamy tam sporą kwotę …🤷‍♀️ zapewne ta osoba nie miała nigdy powiększanych piersi i nie wie co może się dziać po przebudzeniu po operacji nie zna tego bólu … po kilku godzinach wstałam i było ok ale po przebudzeniu ból był straszny … mam nadzieję że zazna takiego potraktowania jak ja kiedy poprosiłam ją o poprawienie poduszki … czyli wyśmiania i usłyszy takie słowa jakie ja od niej usłyszałam po prostu kiedyś w życiu …

K B.

Just had my second lot of surgery here.. Dr Adam is amazing & Dr Noa. Very clean hospital. Reception staff are so helpful. Wish the lady who put you to sleep was more caring though.

GO

URGENT WARNING: AVOID EUROPE SURGERY (UK BRANCH) AND NOA CLINIC AT ALL COSTS.

This is not a cautionary tale; it's a critical alert stemming from the horrifying experience of a close friend. They embarked on a cosmetic procedure journey through Europe Surgery's UK branch, which culminated in surgery at their purported partner, Noa Clinic. What was promised as a path to enhancement quickly devolved into a nightmare of neglect and distress.

The Deceptive Façade of Care
It's a given that any surgical procedure carries inherent risks. When complications arise, the absolute minimum expectation is respectful, appropriate, and timely support. My friend, however, received none of this. Following severe and unexpected complications from their procedure, they were met with a shocking vacuum of assistance and empathy from both entities.

Europe Surgery (UK Branch): A Wall of Silence
When serious issues emerged, my friend desperately reached out to Europe Surgery's UK branch for help. Their pleas were met with an alarming silence. Multiple attempts to get a response and assistance were ignored, leaving my friend abandoned and vulnerable at a critical time. This complete lack of accountability from the UK branch is frankly inexcusable.

Noa Clinic: Dismissal and Deterrence
The situation with Noa Clinic was even more egregious. Instead of addressing the very real complaints and health issues stemming from the surgery, they outright dismissed them. My friend was left not only grappling with physical distress but also profound mental exhaustion.

To add insult to injury, when my friend attempted to share their legitimate negative experience, Noa Clinic responded with thinly veiled threats of legal action. This tactic to silence and intimidate individuals who have suffered at their hands is utterly abhorrent and speaks volumes about their ethical compass.

The "Celebrity Treatment" Myth Debunked
The promotional materials for these companies often paint a rosy picture of bespoke, high-quality care—a "celebrity treatment" experience. My friend's reality was a stark and painful contrast. The level of care and attention they were promised was entirely absent when it mattered most. This discrepancy between marketing hype and actual patient experience is not just disappointing; it's a dangerous deception.

Our Unequivocal Advice: Stay Away
Based on this deeply troubling account, I cannot stress this enough: do NOT consider cosmetic procedures, especially those involving international travel, with Europe Surgery (UK branch) or Noa Clinic.

Your health, safety, and well-being are paramount. Before committing to any treatment, especially abroad, you must:
Conduct exhaustive research: Dig deep into reviews, testimonials, and independent forums. Look for consistent patterns of positive and negative experiences.

Thoroughly vet clinics and surgeons: Verify their credentials, experience, and regulatory compliance.

Understand the full scope of potential risks: Be prepared for the possibility that what is promised in glossy brochures may not be delivered, and that you may be left without any support if serious issues arise.

In the world of cosmetic procedures, due diligence is not just recommended; it's absolutely vital. Do not let yourself become another casualty of inadequate care and deceptive practices.

B. G.

I can wholeheartedly recommend the noa clinic and Dr. Adam Kalecinski. Recently, I underwent a breast lift and implant removal, as well as upper and lower eyelid surgery, and I am extremely satisfied with the results.

The process beforehand and the organization from Germany, particularly through Ms. Iwona Stepniewska, went smoothly and flawlessly. From the initial contact, hotel booking, to communication with the clinic beforehand, and on-site support with a driver - everything was handled extremely professionally.

Dr. Adam Kalecinski and his entire team demonstrate high competence and deliver excellent work. I felt extremely well taken care of from start to finish. This also applies to all the nurses working in the clinic who provided post-operative care. The entire experience was extremely positive for me, and I would recommend the noa clinic to anyone considering aesthetic procedures.

Mo A.

Had the surgery done somewhere 2017. Had to do it again properly in the UK. Avoid this place as it literally did nothing different to me. Put me to sleep and wouldn’t let me see my chest until i got home to find out they did nothing to me. Just remembered to do the review as i stumbled across this.

Sharon Y.

My mother and i have had many procedures done by Adam never had a problem. Great outcomes everytime. I am a diabetic and had a breast Augmentation done in England which went wrong luckily for me Adam put my breasts right and u have continued to be grateful to him to this day. If you make sure you follow the aftercare advice then i would highly recommend Adam as your cosmetic surgeon. You will be well taken care of at this professional clinic.

Sereice

Don't wait, go for it. I have never felt better. Adam is brilliant, everything he does is within proportion. The clinic team all work hard to make you feel comfortable. The clinic is modern & you will get a feel for it when you walk in. I wish I'd have gone earlier.